• The 60 Second Leader
  • Seven Secrets of Inspired Leaders
  • The Little Book of Leadership
  • Leadership Hub for Corporates
  • Learning to Live with Huntington's Disease
 

Secrets of The Concierge: Customer Service & Conversation

I’ve become addicted to Slideshare. I like this (the Slideshare, below), though I think the title doesn’t do it justice (‘Customer Service is the new Marketing’).

I particularly like ‘The Secrets of The Concierge’, which you can find on Slide 21. They are:

  1. Put conversations at the centre of your business
  2. Reduce your sphere of control to increase sphere of influence
  3. Smash the silos

3. is now a cliche (though true). And the Cluetrain Manifesto taught us 1. ten years ago. I find 2. the most potent message at the moment. Anyway, here’s the slideshare:


Leave a Reply

Your email address will not be published. Required fields are marked *

*