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The New Golden Rule

The NEW Golden Rule: “We’re always told to treat customers as we would want to be treated. That’s not right. Treat customers as THEY want to be treated. Find out. Don’t assume. The golden rule isn’t ‘Do as you would be done by.’ It’s ‘Do unto others as they would like to be done unto’. ”

SOURCE: I heard this from Ken Pasternak, President, Inter Associates Ltd

This tip is a sample from a book I am putting together called
Take One A Day
365 Ways to
Get Closer
to Your Customer

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