• The 60 Second Leader
  • Seven Secrets of Inspired Leaders
  • The Little Book of Leadership
  • Leadership Hub for Corporates
  • Learning to Live with Huntington's Disease
 

NEW ACTION LEARNING BOOK AVAILABLE NOW

NEW CONTINUOUS IMPROVEMENT SELF-DEVELOPMENT SYSTEM: I have just made this new book available as a ‘print on demand’ book. You order it online, it’s printed and sent to you. Take a look if you are interested:
Take One A Day For Customers…January

It’s a tip-a-day work book. Should take your people five minutes a day to fill in. The tips stimulate self-led continuous improvement for organizations that want their frontline people to take the initiative and improve customer service daily.

If you run a call centre or customer service department or have a network of branches containing frontline people I’ve priced this continuous improvement development system cheaply enough for you to dip into your training budget to buy everyone a copy as their personal daily action development programme – five minutes a day to stimulate regular self-directed collaborative improvements.


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