• The 60 Second Leader
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Feb Edition of One A Day For Customers

UPDATE: The February edition of One A Day…For Customers, my monthly self-directed action learning series, is now available. Click on the little orange Feb book cover in the masthead of this site, above, to view it. This is a monthly handbook of bottom-up change: coaxing your frontline people into continuous improvement in your customer service with one new tip or insight a day plus ‘action learning’ pages to help them put the tip into action. Top-down change doesn’t work. This series is a low-cost system (£1 or $2 per week per person) of action training – learning by doing – in which your front line people drive customer-centred change themselves.

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