• Author
• Speaker
• Leadership Development
• Journalist & Editor

• Phil who?

  • Contact me
  • CV/Resume
  • What's on my wall

• The 60 Second Leader™

  • The Book

• Work with me

  • Columnist
  • Customer focus
  • Email newsletters
  • Leadership development
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• Some of my work

  • Corporate publications
  • Newspapers & Magazines
  • Web & Journal editing

• People I like

  • Aidan Halligan
  • Anita Roddick
  • Chris Daffy
  • Happy Henry
  • Happy@Work
  • Kjell Nordstrom
  • Marion Janner
  • Peter Fisk
  • Rene Carayol
  • Ricardo Semler
  • Robert Levering
  • Ron Kaufman
  • Shaun Smith

Phil's blog

• Random Posts

  • The New Leaders or Primal Leadership
  • Close to the customer: 25 years on, we seem to have forgotten…
  • Tesco takes on Bill Gates
  • Customer-Centred New Year’s Resolutions for 2008
  • The Starfish and the Spider
• The Leadership Race
  Click here to see who wins
• 

• Read my blogs

  • Books
  • Customer Service
  • Leadership

• Archives

  Archives Select Month May 2023 September 2022 October 2021 November 2017 October 2017 August 2017 June 2017 May 2017 April 2017 March 2017 February 2017 January 2017 December 2016 November 2016 October 2016 September 2016 August 2016 July 2016 June 2016 May 2016 April 2016 March 2016 February 2016 January 2016 September 2015 June 2015 May 2015 October 2014 July 2014 June 2014 May 2014 February 2014 March 2013 December 2012 November 2012 March 2012 February 2012 January 2012 December 2011 August 2011 October 2010 June 2010 May 2010 April 2010 March 2010 November 2009 October 2009 September 2009 August 2009 June 2009 May 2009 April 2009 March 2009 February 2009 January 2009 December 2008 November 2008 October 2008 September 2008 August 2008 July 2008 June 2008 May 2008 April 2008 March 2008 February 2008 January 2008 December 2007 November 2007 October 2007 September 2007 August 2007 July 2007 June 2007 May 2007 April 2007 March 2007 February 2007 January 2007 December 2006 November 2006 October 2006 September 2006 August 2006
• 

• Books

  • Living with Huntington’s
  • Seven Secrets of Inspired Leaders
  • The 60 Second Leader™
  • The Little Book of Leadership

• Interesting

  • Virtual shrink
  • Weird News
  • Evolution in action
  • Do not press
  • Monterey Bay Aquarium
  • Bubble wrap
  • A touch of irony

• Must read

  • Bob Sutton
  • How to Change the World
  • Jim Clemmer
  • Johnnie Moore
  • Seth Godin
  • The Laws of Simplicity
  • Tom Peters

• Must click