• The 60 Second Leader
  • Seven Secrets of Inspired Leaders
  • The Little Book of Leadership
  • Leadership Hub for Corporates
  • Learning to Live with Huntington's Disease

It’s always the year of the customer

Talking of Gary Hamel (see previous post), I’ve just come across this, from him, which made me laugh:

“Not so long ago, IBM celebrated “The Year Of The Customer.” One wonders what the company celebrated in other years – “The Year of the Monkey?” perhaps?”

It’s in the foreword to Stuart Crainer’s very readable book The Ultimate Business Library: 50 Books That Made Management, which I am working through at the moment.

Leave a Reply

Your email address will not be published. Required fields are marked *