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How to use Twitter for Customer Service

Skip to slides 89-95 (-ish) for examples of how Southwest Airlines and Zappos use Twitter for customer service. Micromedia, small interactions building to have big effects – it’s important to be aware what you can do with this stuff in customer service

[slideshare id=515573&doc=wamicromediajuly2008-1216234727186072-9]

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