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Decision making in complex environments

Ah, the clever thinking of Dave Snowden and Cynthia Kurtz reaches a wider business audience. I like the contrast between the glitzy, American pseudo-news presentation, including CGI backdrops, with Dave’s no-nonsense, gruff, non-glitzy communication via skype in this clip. The ’emergent’ quadrant of Dave’s cynefin helped inform The IHG Leaders Lounge – an emergent platform that shapes itself to the pattern of usage, rather than assuming a pre-built platform will meet the users’ needs.

Cynefin on Wikipedia

And here’s Dave himself explaining it on YouTube


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