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Phil's Leadership blog

Revolutions and Flocking

Had an ‘Aha!’ moment in Oslo with my friend Marion this weekend when we realised we are both working on self-organising systems, in which usage and participation allow the shape of the system to emerge.

The one I’m working on is The Leadership Hub, which is in its pre-launch testing phase at the moment,while Marion’s is her Star Wards initiative, which has already got almost 100, or twenty-five percent, of the country’s acute mental health wards signed up to it, after only being launched a few months back.

Marion is a social entrepreneur whom I learn an awful lot from. For the Star Wards initiative – which centres on offering 75 clever and practical ideas for improving the quality of life on acute mental health wards – Marion came up with three degrees of change that participants could aim for, depending on how ambitious the participants are – Tweaking, Turning and Transforming – and mapped the 75 ideas for action into the three categories. Very clever and inspiring stuff.

I’m fascinated by how some catalysts for change can, like Marion, reach in from the outside and make a massive change happen very quickly.

Here’s her description of how Star Wards seemed to go viral so rapidly by drawing on the behaviour of Mao and geese: Revolutions and Flocking


Don’t make an impact in your first 100 days

There is a raft of leadership literature on how to make an impact in your first 100 days (or sometimes it’s your first 90 days), the received wisdom being that you have to make your mark hard and fast as a new leader.

I’ve always thought this isn’t just slightly wrong; it is totally wrong. I thought it was just me who thought this, so was relieved to hear Michael Eisner, who led Disney for twenty years, make the same point, talking about his first 100 days at Disney:

“The first piece of paper I was given listed nineteen people to be fired. I didn’t fire them. I played it cool…I moved slowly. Some of those nineteen people are still there well over twenty years later.

“In fact I started so slowly I lost the first day trying to find my first board meeting. I’m a New Yorker. I’m driving around California and I had to call my lawyer and ask ‘Where is Disney?’

“The first big meeting I had was on a film set with 3,000 Disney people, where I introduced myself and told them I was interested in meeting everybody.

“Then I asked questions. Again, take it slowly. Then trot. Then run. Then gallop. Then get completely out of control.”

So, new leaders anxious to make an impact in their first 100 days, please note…that you shouldn’t. Making an impact is all about you. Learning first then doing the right thing is all about the context you have inherited.

But, don’t you love that closing line of Eisner’s? If you are looking to make big changes, it’s a powerful mantra:

“Take it slowly.
Then trot.
Then run.
Then gallop.
Then get completely out of control.”

Eisner was talking at ECMW 2007. I’m looking forward to hearing him again at Leaders in London. He’s been largely demonised due to his apparent inability to get on with people, and his critics cite a God complex. But, I think there’s a lot more to him as a leader than just a rampant ego.


Follow my leader

I hate the classic distinction between leader and follower. Dee Hock, the founder of Visa, neatly dances us out of it with this beautifully-argued passage from Birth of The Chaordic Age:

“In the deepest sense, distinction between leaders and followers is meaningless. In every moment of life, we are simultaneously leading and following. There is never a time when our knowledge, judgment, and wisdom are not more useful and applicable than that of another. There is never a time when the knowledge, judgment, and wisdom of another are not more useful and applicable than ours. At any time that “other” may be superior, subordinate, or peer.

“Everyone is a born leader. Who can deny that from the moment of birth they were leading parents, siblings, and companions? Watch a baby cry and the parents jump. We were all born leaders; that is, until we were compelled to go to school and taught to be managed and to manage.

“People are not ‘things’ to be manipulated, labeled, boxed, bought, and sold. Above all else, they are not “human resources.” They are entire human beings, containing the whole of the evolving universe, limitless until we start limiting them. We must examine the concept of leading and following with new eyes. We must examine the concept of superior and subordinate with increasing skepticism. We must examine the concept of management and labor with new beliefs. And we must examine the nature of organizations that demand such distinctions with an entirely different consciousness.

“It is true leadership; leadership by everyone; leadership in, up, around, and down this world so badly needs, and dominator management it so sadly gets.

– Dee Hock, Birth of The Chaordic Age


Out of Control: Swarm intelligence and how 900 people can fly a plane

Ashridge College have a leadership conference coming up and one of the sessions caught my eye:

Swarm Intelligence
This is a highly interactive session in which all participants interactively experience the power of Swarm Intelligence. We show how all of the participants collectively can fly a virtual aircraft through certain targets, whereas individuals are unable to this. We make links to companies who have used the insights from this to enhance their business.

Apparently it’s the new conference interactive thing: the audience flies a plane together. Unilever UK did it at their annual management conference. At Argos, the home delivery company, 900 pilots flew a plane together at a Telford conference recently.

This reminded me of a passage in the Kevin Kelly book Out of Control that explains the principle of group intelligence, specifically how group decisioning beats individual decision-making.

An audience holds up red and green panels to control a game of ‘pong’ (as the Americans call it) or ‘tennis’ (remember the old simple video game on the Sinclair Spectrum. You don’t? Is it just me who’s that old, then?) on a giant video screen. They can’t lose, whereas a single person playing the game just needs to lose concentration for a micro-second and loses.

The Kevin Kelly example is on the Swarming Intelligence site

Leaders who think it’s your job to make the decisions for others to act them out, because a leader is the best decision-maker: do you get it yet?


Leadership throughout the system

I’m reading Primal Leadership by Daniel Goleman et al and came across this reinforcement for my point in the Roger Bannister world record post, below, about the need to cultivate ‘Leadership’, not alpha ‘Leaders’; the latter being, without exception in my experience, simply egotists, not great leaders:

“As the sociologist Max Weber argued a century ago, institutions that endure thrive not because of one leader’s charisma, but because they cultivate leadership throughout the system.”


Who’s the leader?

So, in this clip of Roger Bannister breaking the 4 minute mile, who, exactly, is the leader?

Chris Brasher is the leader.
Then Chris Chataway is the leader.
Then Roger Bannister is the leader.

All within the space of four minutes. Well, 3 minutes, 59.4 seconds.

It wasn’t a race, by the way. Brasher and Chataway were pacesetting for Bannister; leading him, pulling him on to succeed, supporting him. Like great leaders do.

Acts of leadership like this one are in fact collaborations in which people take turns to lead. The myth of ‘the leader’ stops us recognizing this obvious truth. Stop viewing leadership through the lens of ‘the leader’. Start thinking ‘acts of leadership’ rather than ‘leader’ and you are better equipped to help build an organization, team or unit full of acts of collaborative leadership.


Nothing new under the sun

I’ve been reading Machiavelli’s The Prince out of curiosity – to see if there is anything relevant to modern organizational leadership.

If you tiptoe through the Realpolitik and sidestep the recurring need for Princes to slaughter whole towns to prove they are not to be trifled with, you can find some interesting stuff relevant to leading Mergers and Acquisitions and one or two other modern leadership problems.

But, overall, Machiavelli is a bit too literal on reducing headcount to be of much use today.

Then I came across this:

“There is nothing more difficult to plan, more doubtful of success, nor more dangerous to manage than the creation of a new system. For the initiator has the enmity of all who would profit by the preservation of the old institutions and merely lukewarm defenders in those who would gain from the new one.”

That was written in 1513.

Nothing new under the sun.


Leaders and Legacy

I heard Greg Dyke, former Director General of the BBC, say this today, when asked what he had achieved as boss of that organization. “It’s a popular thing to talk about legacy now; what your legacy is. I just wanted people to be happier than they were before I arrived at the BBC.”

Which reminded me of this story that I heard Nigel Paine, Head of People Development at the BBC, tell:

When Dyke resigned suddenly, eight thousand BBC employees massed in the street outside his office. It was spontaneous. “When he came back into the offices after going out to thank them, he didn’t realise that half his face was plastered with lipstick. He looked like a circus clown. These people just wanted to thank him for inspiring them”, said Nigel Paine. “It was an extraordinary, spontaneous outburst.”

Sounds like he achieved it. Would people take to the streets in protest when you leave? Of course leadership isn’t a popularity contest. But, this was about inspiring people and reconnecting them with the reasons they joined the BBC in the first place. That’s what they were showing appreciation for.


David’s signature

I just received a very nice email from the brilliant David Taylor, author of The Naked Leader, and spent ages staring at his signature at the end of the email. It’s here:

Fulfilling the promise of your first few seconds

While ensuring no regrets in your last

I love that. It’s like a mantra for leadership: making sure that we ourselves and others we encounter fulfill our promise.

The Naked Leader


Where cool comes from

“The original sense of the hipster term ‘cool’ referred to the capacity of African American jazz musicians who could control their rage at the racism of the times, even as they channeled that anger into an extraordinary expression of deep feeling. Effective leadership demands the same sort of capacity for managing one’s own turbulent feelings while allowing the full expression of positive emotions.”
– Primal Leadership, Daniel Goleman

You pick up all kinds of interesting information in Daniel Goleman books…

Source: Lewis MacAdams, Birth of Cool: Beat, Bebop and the American Avant-Garde, New York, Free Press, 2001