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Phil's Leadership blog

What you can learn from comedians

Interesting article in the Sunday Times, drawing partly on Roger Edwards Jones book ‘What Can Chief Executives Learn From Standup Comedians?’ It’s not about introducing comedy to the workplace – though there is a role for humour that is too often ignored or seen as ‘not serious’ and therefore unconfident leaders and managers avoid it.

The learning points don’t just apply to chief executives. They include:

Preparation. Good stand-up performances appear totally spontaneous, but the reality is quite different. Comedians spend hours honing those routines. The harder you work on a presentation, the more relaxed it sounds.

Less is more. A comic’s messages are not long-winded, but tight and concise. Presentations benefit from fewer, more focused, words.

Confidence. Although they may suffer horribly from nerves, a comedian must exude a natural authority or die. Equally, bosses need to think about the impression they give and may have to project an air of confidence.

Responsibility. The stage is a lonely place. When they bomb in front of an audience, comics know there is nobody to blame but themselves. It’s the same for bosses – but they may not always realise that they have to take the flak for failures as well as the rewards for success.

Courage. Comedians are constantly pushing themselves further from their comfort zone as they progress to bigger performances and new material. All executives can benefit from re-examining their comfort zones and pushing outside it now and again.

You can read the full article here

Roger’s pocket book (It’s 64 pages) on Amazon.co.uk is here


Keynes was wrong and Obama is a communist

Well, that’s what my Californian friend Janice tells me is the Republican mantra at the moment. Since unfettered free market economics with its unhidden hand – greed – brought us a global market collapse, it’s a shame people still line up in opposing camps – pro or anti Keynes. With people choosing a position based entirely on their political dogma.

We’re in a different place now, it seems to me. The imagination of the financial idiots savants who came up with derivatives and other complex financial instruments was the equivalent of the warped imagination behind the 9/11 attacks. The unreal, unimaginable, became real. The old rules don’t seem to apply. If they ever did.

What theories of economics – including Keynes’s General Theory – fail to recognize is that capitalism evolves. We’ve never been at this stage of capitalism before. Consumer and what might be called post-consumer behaviour isn’t predictable. But, some things – on the supply side of the equation – are. It just suits us to look the other way or not believe.

There is massive over-supply in the car industry globally, for example. And there has been for years. I used to write about the car industry and couldn’t understand how on earth it could continue disguising the fact that it was making more cars than the world would want to buy.

The big US car giants have been heading towards a cliff for at least five years. Now they’ve fallen off it. Their business models and plans for continuous growth in the face of too much supply were faulty because they were backward-looking, based on what worked before, patterns of demand and growth that existed before. Where’s the surprise that denial failed and reality bit them hard?

Similarly, those who label the public sector pumping money into the private sector as ‘communist’ are walking backwards into the future: their view of how the world works is shaped by patterns from the past that no longer apply.

Having said that, there is a smart piece in Forbes on ‘Why Keynes was Wrong’. I don’t agree with it. It still has an ‘Obama is a communist’ sub-plot lurking in the distant background. But, at least it’s smartly argued. And doesn’t caricature Keynesian economics. Here it is:

Forbes Magazine: Why Keynes Was Wrong


Disappearing Leadership Hub

So, Streamline, The hosts of The Leadership Hub, seem to have decided they don’t like it and keep killing the link. Something to do with new database servers. If you use The Leadership Hub, sorry about this as it’s off at the moment. We are in deep combat with them to try and get it fixed. They say an engineer is onto it…I see a pig flying past the window.


40 years of research into trust and leadership, in a two minute read

Pardon the interruption in this blog – couple of weeks of launching something for a client coinciding with wife’s carers being on maternity leave or away = overstretch.

Trust and Leadership

D. L. Ferrin and K. T. Dirks examined 40 years of published research on trust in leadership and came to the following three conclusions:

1. For organizations to be effective, you need high trust in the leaders. (D’uh, you might think).

2. Trust in you as a leader develops or deteriorates through changes in psychological states – In other words, external worries about the recession, perhaps worries about the future of the company and their own job can have a lowering effect on the trust people feel in their leaders, even if those leaders haven’t acted in an untrustworthy way themselves. “I’m happy and confident, so I trust you more. I’m worried and anxious, so I trust you less.” Levels of trust in you can drop through no fault of yours.

3. Increasing complexity and ambiguities puts a strain on trust – The changes we have to go through as an organization to respond to the recession can create ambiguity & uncertainty. So, again, trust is at risk.

So what does this mean for me as a leader?

Basically, the effect of the recession is to erode trust in leaders, which can lead to a dip in performance (see item 1, above – ‘for organizations to be effective…etc.’). So, just when you need an increase in people’s performance, as we are trading through tough times, loss of trust can cause that performance to dip.

So, what can we do about it?

The Gallup Organization has researched over 10,000 people’s attitudes to their leaders. Gallup says that since the recession began, particularly since people began to worry about losing their jobs and seeing friends lose theirs, leaders have to raise their game significantly if they are to maintain levels of trust, let alone build the trust needed to sustain high performance.


How to lead when you’re not the boss

In flatter hierarchies, people may be leading cross-departmental project teams at certain times, though their organizational structure gives them no formal authority.

Over on Harvard Management Essentials, Christina Bielaszka-DuVernay summarizes the five steps to leading when you’re not the boss, taken from the book that was called Lateral Leadership: getting things done when you’re not the boss, but in its latest edition is called Getting It Done: How to Lead When You’re Not in Charge.

One may seem obvious. Two and Three seem the ‘killer apps’ in this list, especially Three (conduct mini-reviews and adapt as you go), which I think is the most powerful advice in here. Five (feedback) is hard to do in the way described if the people you are giving feedback to are technically ‘above’ you in terms of seniority.

1. Establish goals
People accomplish the most when they have a clear set of objectives. It follows that any group’s first order of business is to write down exactly what it hopes to achieve. The person who asks the question “Can we start by clarifying our goals here?”–and who then assumes the lead in discussing and drafting those goals–is automatically taking a leadership role, whatever his or her position.

2. Think systematically
Observe your next meeting: people typically plunge right into the topic at hand and start arguing over what to do. Effective leaders, by contrast, learn to think systematically–that is, they gather and lay out the necessary data, analyze the causes of the situation, and propose actions based on this analysis. In a group, leaders help keep participants focused by asking appropriate questions. Do we have the information we need to analyze this situation? Can we focus on figuring out the causes of the problem we’re trying to solve?

3. Learn from experience–while it’s happening
Teams often plow ahead on a project, then conduct a review at the end to figure out what they learned. But it’s more effective for teams (or individuals) to learn as they go along. Anyone who prompts the group to engage in regular minireviews and learn from them is playing a de facto leadership role.

4. Engage others
Suggest writing down a list of chores and matching them up with individuals or subgroups. If no one wants a particular task, brainstorm ways to make that task more interesting or challenging. Help draw out the group’s quieter members so that everyone feels a part of the overall project.

5. Provide feedback
If you’re not the boss, what kind of feedback can you provide? One thing that’s always valued is simple appreciation–“I thought you did a great job in there.” Sometimes, too, you’ll be in a position to help people improve their performance through coaching….Offer thoughtful suggestions for improvement, being careful to explain the observation and reasoning that lie behind them.

Click here for the full post on Harvard Management Essentials


Get on or get on with – Getting back up

Who do you get up for in the morning? Strange question. Robert Hogan says we are driven by two desires – to get on (self-advancement) and to get on with (the need to co-operate to get things done). I think there’s an obvious third – helping others get on. Or, in the current climate, get up when they can’t see a way up.

There’s been a lot of trauma in teams and organizations over the past year. And a lot of dashing of personal aspirations of health, wealth and happiness. Well, wealth anyway.

But, the one good thing about a lot of our material aspirations being curtailed by the change in economic conditions is that it allows us to channel our need for fulfillment in what might be called less selfish ways – helping others get up.

Bill Taylor puts it this way: “The answer to ugly times? Do something beautiful,” giving a couple of examples of how random acts of kindness at work lift the spirit and remove a sense of powerlessness – both of which are casualties of the recession, and both of which we can do something about as individuals.

Taylor says:

“Now, I’m not suggesting that we can kill this recession with kindness, or that ‘senseless acts of beauty’ can cure a truly hideous financial mess. But tough economic times have a way of bring out the worst in our companies and ourselves. So let’s work hard to bring out the best in ourselves. It may not amount to a stimulus package, but it may make it easier for all of us to get through the day — and eventually get back to prosperity.”

There is a leadership essence at work here. Too often, leadership is about self-advancement – Hogan’s ‘get on’ drive. Steve Farber, in his Extreme Leadership blog, reminds us that no matter what level in the organization you are at, leadership is not about you, with his ‘Greater Than Yourself’ campaign:

“Instead of wallowing in your own despair, pick someone at work to invest in, with the intent of making that person greater than you are. Be a coach, guide, or mentor in the truest, most personal sense of the words by choosing someone to be your GTY (Greater Than Yourself) project, and see what that does to your own predicament, your own state of mind.”


The 6 causes of disengagement. And how the recession makes them worse.

1. I can’t be engaged if I’m overwhelmed

2. I can’t be engaged if I don’t get it

3. I can’t be engaged if I’m scared

4. I can’t be engaged if I don’t see the big picture

5. I can’t be engaged if it’s not mine

6. I can’t be engaged if my leaders don’t face reality*

Those are the six main forces pulling against employee engagement. And you can instantly see that the recession has a direct impact on each of these causes.

Here are six tips for countering those six effects

1. Overwhelm. Yes, people are more likely to feel overwhelmed in a downturn. Doing more with less adds to people’s workloads. Don’t just divide up the work if people have had to leave. Help people assess the elements that help deliver your core purpose – that are critical to strategy execution – and those that aren’t.

2. Don’t ‘get it’. Yes, people will be disengaged if you don’t explain in a compelling way WHAT we are doing to ride out the recession and WHY we are doing it. Repeatedly.

3. Fear. Definitely, people are more scared in a recession. Get out among them and give them as clear information as you can. Uncertainty breeds fear.

4. The big picture. If people don’t have a direct line of sight between their own daily actions and the bigger picture – a clear idea of how the things they do every day contribute directly towards your organization staying ahead of the recession – then they won’t be engaged. It’s up to you to provide that if it’s lacking.

5. ‘It’s not mine’. In a recession, people feel they are not in control of events, that they don’t know what’s coming next. Admit it: you do, too. Counter that lack of control over external events by giving people control over what they do at work – make it ‘theirs’. Provide clear objectives, make them accountable, but let them run with it.

6. Leaders need to face reality. Use the people closest to the market as your ear to the ground and work out with them, with your own bosses, and with peers what you need to change, and what you need to keep the same, to adjust to the new reality in the market.

*The six main forces pulling against engagement are from Jim Haudan, CEO of Root Learning and author of The Art of Engagement. The six tips for dealing with them are from me.


Job Ownership: The Next Level of Engagement

Engaging people behind the organization’s core purpose is a if not the key role of leadership. Yet, the recession pulls against engagement massively. I’ll post tomorrow on the six ways the recession undermines your ‘people engagement’ work.

The authors of The Harvard Service Profit Chain, Sasser & Hesketh, with their co-author Joe Wheeler of The Service Profit Chain Institute, have just published The Ownership Quotient: Putting The Service Profit Chain to Work for Unbeatable Competitive Advantage.

The authors argue that the next level for putting the chain into practice is to focus on giving people ownership of their jobs. Their new acronym to add to IQ and EQ (Emotional Quotient – Daniel Goleman’s phrase for measuring Emotional Intelligence) is OQ – the Ownership Quotient. To what extent do people feel they ‘own’ their job?

I am absolutely sure they are right. And this is particularly compelling in a downturn, where people feel external forces are out of their control and they need, more than ever, a strong sense of control at work to keep them engaged and confident.

A timely book.


How to lead now. The four things the best companies are doing

Q: What will the best companies do during this recession?

A: 1. They’ll get ahead of the curve and conserve their cash.

2. They’ll take out frills and focus on the core.

3. And then they’ll think of how the market will have changed in two or three years and what innovation they will need to have done to compete successfully…

4. …and they’ll do that innovation now.

Source: Ram Charan, the renowned business advisor, talking to Harvard Management Update about how to lead through the recession.

Charan says you need to lead now “Head in, hands on” – fully immersed in operations, and practising what he calls ‘management intensity’ – as the situation is so uncertain. Basically he’s arguing for a stronger focus on execution.

I’d add beware of micro-management, though. So much is out of your control in a recession that the temptation is to tighten control over the bits you can control, as a kind of compensation. It’s an illusion. You’ll just choke off people’s initiative and drive if you do that too much.

The full interview is here.


The incomplete leader: In praise of co-leadership

Whisper it carefully: I don’t really believe in ‘The Leader’. I believe in leadership, yes, ideally distributed and aligned behind a common agreed purpose rather than a person. But leadership embodied in one person – The Leader – only means one thing to me. I used to be a historian. Work it out.

So, I like Pat Ballin’s piece on co-leadership over in The Leadership Hub. Pat kicks off his piece by citing Senge and Co’s paper in the HBR in 2007 ‘In Praise of The Incomplete Leader’.

He could do with some examples of complementary leadership teams and David Straker chips in with Hewlett & Packard as one example.

Pat goes on to suggest this co-leadership coda:

High Shared Power/High Shared Trust = Co-leadership
High Shared Power/Low Shared Trust = Power-Sharing
Low Shared Power/High Shared Trust = Good Deputy
Low Shared Power/Low Shared Trust = Factotum

Co-leadership is an interesting form of leadership. But, what really interests me about it is how it breaks the core myth of leadership – that you have to have a single leader at the top, and that leadership somehow emanates from that person.

You can read more from Pat and David on co-leadership here .