How Phil works

Phil values long-term business relationships with companies and people whose thinking he likes, respects and learns from. He maintained his working relationship with the McLaren Formula One Team for seven years, for example, with Penton Media for ten years and with InterContinental Hotels Group (IHG) for nine years.

His long term clients cite his ability to understand their business aims, get under the skin of what they are trying to do and the freshness of his thinking

“McLaren offered me some other person to write and produce the next newsletter. I think they were cheaper. But, I said it had to be you. Because no other journalist would liken our springs to the double-helix of DNA and make it work the way you did with our first newsletter. That was something. Brilliant. I trust you to bring our stuff to life. I didn’t know the other guy.”
Joe Frettloh, Eibach Springs, Germany
(manufacturer of the McLaren F1 team’s suspension springs until recently)

“Phil, I’m moving to the Sunday Times and wanted to just thank you for your brilliant writing for the Daily Mail…and to ask you to come with me.”
Sue Douglas, on moving from the Mail to the Sunday Times

“—–Original Message—–
From: Neil Wallace
To: Phil@eCustomerServiceWorld.com
Subject:

WHOEVER PUT THE “to unsubscribe…..” PART ON YOUR EMAIL NEWS LETTER SHOULD BE SHOT!

WOULD I UNSUBSCRIBE FROM EATING, WOULD I UNSUBSCRIBE FROM BREATHING, WOULD I UNSUBSCRIBE FROM “EVERYBODY LOVES RAYMOND” AND “WHOSE LINE IS IT ANYWAY” ???? NOT”

“Phil seems able to read our minds, know what we want to say and do and then express it in a way that even we find exciting. It’s uncanny….I was very glad to be able to persuade him to work for us at the West London Training and Enterprise Council and later when we set up the Inspired Leaders Network, to join us as our Chief Learning Officer. He gave us an edge”.

Phil Blackburn, former CEO, West London TEC, co-founder The Inspired Leaders Network.

Phil

I keep a box of printouts of your leadership writings on the corner of a desk in my office. As people are leaving meetings I hand them a copy and say “Read this. This is what compelling writing looks like. This is how we inspire people to be better leaders.” Really pleased to be working with you.

Aidan.

Professor Aidan Halligan, then Deputy Chief Medical Officer and Director of Clinical Governance, the NHS