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Education, home, family…

Phil grew up in West London (Shepherd’s Bush), has a History degree from Selwyn College, Cambridge and a journalism qualification (Post-graduate cert.) from the London College of Printing, is married with two children and lives in North Oxfordshire.

His most boring and oft-repeated work anecdotes are the one that starts

“Did I tell you about when Richard Branson rang me up once to complain about an article I had written on him in The Independent, and I thought it was my mate Bob pretending to be him…”

and the one that starts

“Did I tell you about when Paul Weller rang me up once…”

He clearly does not get out as much as he should.

Contact Details
(Dir. Home Office) +44 (0)1295 722615
(E) phildourado at theleadershiphub dot com
Mailing Address: 11 Greenhills Park, Bloxham, Oxfordshire, OX15 4TA

More Comments From Clients & Readers

—–Original Message—–
From: Dawn Grover
Sent: 03 December 2001 11:53
To: Phil@eCustomerServiceWorld.com
Subject: just to say thanks
just a quickie to say how fantastic I think your weekly inspiration pack is – I always learn something new, glean a new insight into something & have a laugh at the 10 second funny

Dawn Grover
Customer Care Project Manager
Information & Supporter Services
Imperial Cancer Research Fund
61 Lincoln’s Inn Fields
London WC2A 3PX

From: Yvette van Loon
Sent: 29 October 2001 13:05
To: ‘phil@ecustomerserviceworld.com’
Subject: Start the week magazine

Hello Phil Dourado,

I just want to let you know that I really enjoy my mondays! I’m a project manager, working at a Dutch CRM software developer and I will advise all my clients to subscribe to this online magazine. Because besides learning from the tips & tricks, it’s also good for a good laugh at monday morning.

Thanks and don’t stop!


Yvette van Loon-van Beek
Rozenburglaan 9
9727 DL Groningen
The Netherlands

—–Original Message—–

From: Dave Stone
Sent: 10 June 2002 18:06
To: Phil@eCustomerServiceWorld.com
Subject: Response to This Week’s Start the Week

By the way, I really enjoy my Monday’s much better with your email.  I also share many of the items with co-workers.  Keep up the good work.

David Stone
Binghamton University
Physical Facilities
FMS Operations Coordinator
Manager – Customer Service Center

*  *  *

From: John Moore
Sent: 10 September 2002 13:36
To: Phil@ecustomerserviceworld.com
Subject: Just wanted to say Well Done Phil!

I get quite a lot of regular newsletters in my email.  I’m not good at keeping up with them.

But I pretty much always read yours. Why?

Because it’s well written
Because it’s generous with sharing ideas
Because it’s clear to me that you guys believe this stuff and it’s not just about making money.

So well done Phil.  Please keep it up!


John Moore