Phil's blog

Letting customers ‘co-create’. Young people and companies seem to do this naturally

Feb 27th, 2012 | Customer Service | 0 Comments

Re-think core and non-core: It’s what’s around the edge, not what’s in the middle, that counts

Jun 28th, 2009 | Customer Service | 0 Comments

Using Twitter to Reach Out to Customers

Mar 16th, 2009 | Customer Service | 0 Comments

Co-creation – chef tables and K T Tunstall

Mar 8th, 2009 | Customer Service | 0 Comments

It’s about the experience, stupid

Feb 16th, 2009 | Customer Service | 0 Comments

Put non call centre people in your call centres

Jan 12th, 2009 | Customer Service | 0 Comments

Five Rules for a Great Customer Experience

Jan 5th, 2009 | Customer Service | 0 Comments

Michael Eisner and the Tiger

Nov 26th, 2006 | Leadership | 0 Comments