Phil's blog

Phil’s Picks for July: Break out of the metaphors

Jul 4th, 2016 | Books, Leadership | 0 Comments

A Book Distillery: Whole leadership books in 5 min animations

May 12th, 2015 | Books, Leadership | 0 Comments

Letting customers ‘co-create’. Young people and companies seem to do this naturally

Feb 27th, 2012 | Customer Service | 0 Comments

Little Bets, How breakthrough ideas come from small discoveries, by Peter Sims

Jan 16th, 2012 | Books, Customer Service, Leadership | 0 Comments

From Product-focussed to Customer-focussed

Nov 18th, 2007 | Customer Service | 0 Comments

Michael Jordan on Failure

Mar 16th, 2007 | Leadership | 0 Comments

Are you a bank?

Feb 21st, 2007 | Customer Service | 0 Comments

How can you die before you die?

Feb 21st, 2007 | Leadership | 0 Comments

Things discovered by accident

Feb 5th, 2007 | Customer Service | 0 Comments

Don’t predict the future. See the present.

Dec 30th, 2006 | Customer Service | 0 Comments